Return & Refund Policy

100% quality guarantee — because you deserve only the best. Every cut is inspected, vacuum-packed, and delivered through a controlled cold chain.

Chilled & Frozen Meat Cannot Be Returned

As all our products are perishable chilled and frozen meats, returns and exchanges are not possible once an order has been delivered, for food-safety and hygiene reasons. Returns, replacements, and refunds are offered only for quality issues.

Quality Issues — We Will Make It Right

If there is any problem with your order — a damaged or leaking vacuum pack, a product that does not meet our quality standards, a wrong or missing item — please report it within 24 hours of delivery. Any discrepancy visible at the time of delivery should be raised immediately with the driver or reported the same day.

How It Works

Step 1: WhatsApp or call us at +971 50 251 1846, or email customercare@butcherandsteak.com within 24 hours of receiving your order.

Step 2: Share your order number and clear photos of the item received — this helps us trace the issue with our production team.

Step 3: Once verified, we will replace the product free of charge and deliver it to your door, or issue a refund of the affected item — your choice.

Refund Processing

Approved refunds are made to the original payment method and processed within 14 working days. Cash-on-delivery orders are refunded by bank transfer.

Order Cancellation

Orders can be cancelled free of charge any time before dispatch. As products are cut and packed fresh to order, cancellation is not possible once the order is out for delivery.

Questions? Contact us via our contact page or WhatsApp +971 50 251 1846.

Last updated: July 2026